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Atlanta IT Support Services for Businesses Nationwide
JETT's Managed IT Support in Atlanta: Rapid Issue Resolution to Minimize Downtime
JETT has delivered Atlanta IT support and installation since 1998. What began as a local Atlanta support desk now serves businesses in 27 states from our Alpharetta headquarters. Our support plans use advanced monitoring tools and proven processes to check the health of your business technology every day, so issues get caught and resolved before they interrupt your team. Whether you run a single office in metro Atlanta or multiple sites across the country, our support plans keep your systems running at peak performance for a predictable monthly fee.
SumIT: Monitoring, Maintenance and Problem Resolution — Labor Included
Our SumIT plan uses sophisticated monitoring tools and processes to check the health of your business technology systems each day. These multi-point checks give JETT engineers an up-to-the-moment understanding of situations that can develop into problems for your operation. SumIT includes all issue resolution across servers, network, and workstations, plus automated maintenance routines on servers and workstations. Problem resolution labor is all-inclusive in the predetermined monthly support fee, which makes SumIT a very effective solution for keeping support costs consistent and contained each month. Want a ballpark figure before you call? Try our IT cost calculator.
Highlights of SumIT
- Windows OS patch management
- 3rd party software — deploy and patch
- Scheduled preventive maintenance
- Key applications maintenance
- Antivirus and EDR security
- License/Asset Management
Automated and Manual Systems Monitoring Coverage
- Hard drive; RAID Systems; disk queue
- Memory and CPU
- Network connectivity
- State of Antivirus and EDR protection
- System events
Exclusions
- Purchase and installation of new hardware/software
- Network issues due to ISP/carrier problems
- Major upgrades
EssentialIT: Advanced System Health Checks, Monitoring and Management
EssentialIT delivers the same advanced monitoring, management tools, and processes found in the SumIT plan, checking the health of your systems every day. These multi-point checks give JETT engineers an up-to-the-moment understanding of situations that can develop into problems for your operation. The difference is in how work is billed: with EssentialIT, problem resolution and move, add, change, and delete tasks are billed on a time and materials basis rather than bundled into the monthly fee. EssentialIT suits businesses that want proactive Atlanta IT support coverage, whether based in metro Atlanta or operating across multiple states, with more control over what they spend on hands-on work.
Highlights of EssentialIT
- Windows OS patch management
- 3rd party software — deploy and patch
- Scheduled preventative maintenance
- Maintenance for key applications
- Antivirus and EDR Security
- License/asset management
Automated and Manual Systems Monitoring
- Hard drive; RAID Systems; disk queue
- Memory and CPU
- Network connectivity
- State of Antivirus and EDR protection
- System events
SumIT and EssentialIT: Monthly Monitoring, Maintenance and Support Services
Monthly services combine human technical expertise with industry-proven automation. The core of that automation lives in the JETT Cloud, with continuity ensured through the collocated infrastructure our cloud environment runs on. That same infrastructure underpins our managed offsite backup and disaster recovery, so your data stays protected even if your office does not.
Security measures include (but are not limited to)
- AES-256 encryption that secures connections to customer devices
- 128-bit SSL data encryption for all data communications, a dedicated and separate database, and an intrusion detection system that automatically disables access for identified threats
- A network perimeter protected by industry-leading security appliances that inspect all traffic through Layer 7 filtering and are configured to monitor and defend against all forms of malicious attacks
Professional Atlanta IT Support Solutions: On Premise and On Demand
Our managed IT services in Atlanta are built on cloud-based automation and responsive toolsets that keep customer systems performing well throughout their expected lifecycle. There are still times when our technicians need to be on site to deliver maximum service. Both our remote support capabilities and our on-site presence are fully available to meet your specific needs for IT support in Atlanta. For clients across metro Atlanta, including Alpharetta and Marietta, we dispatch an engineer on site, typically the same business day. Outside Atlanta, on-site work is coordinated through our nationwide field partner network.
Your Single, Secure Resource for All Things IT
In addition to IT support in Atlanta, JETT’s advanced IT solutions are purpose-built to keep your business secure, productive, and profitable. From cloud services to dark web monitoring, colocation infrastructure, and enterprise-level IT project management for office moves and system migrations, we cover all the bases. Call us or contact our team to discuss the possibilities.
FAQs about IT Support Atlanta
How can IT installation and support benefit my business?
Atlanta IT support and installation ensures your technology infrastructure is set up correctly and maintained properly, which reduces downtime and increases productivity. Ongoing support means IT issues get addressed quickly, so your team stays focused on core business activities instead of troubleshooting. JETT provides this support to businesses in 27 states, so growing and multi-location operations get the same standard of service as our metro Atlanta clients.
What types of IT installations and support services do you offer?
We offer comprehensive IT support in Atlanta and to businesses nationwide through two plans. SumIT is designed for businesses that want extensive IT oversight with all problem resolution labor included in a fixed monthly fee. EssentialIT provides the same monitoring and maintenance foundation for operations that need core support, with hands-on work billed on a time and materials basis. Businesses with mixed requirements often combine both into a customized solution.
How do I request IT installation and support services for my business?
To request our IT support in Atlanta, simply call us to discuss your needs. Our team is ready to provide you with the best IT solutions tailored to your business requirements.
Call our IT services line at (678) 387-5717 or submit a request through the contact form. A JETT engineer will schedule a complimentary assessment of your current environment, then recommend the support plan that fits your operation, your team, and your budget. There is no obligation and no sales pitch.
How do you ensure data security during the installation and support process?
Ensuring data security is paramount for Atlanta IT support. During both installation and ongoing support, we employ stringent security measures, including encryption, secure access protocols, and compliance with industry standards. Our team is trained in best practices for data protection, ensuring your information remains secure and confidential throughout the process.
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